SANLIS — registered under VAT number FR0C388855215, with its registered office at 19 rue du Musée, Marseille 13001, France
is the owner of the registered trademark SANLIS. The company operates via the website www.chykimport.com and specializes in the retail sale of products and accessories.
These Terms and Conditions apply to all visitors to the website as well as to all transactions carried out through this online store. By browsing the website and purchasing a product, you accept all of the following terms and conditions.
Sanlis reserves the right to modify these Terms and Conditions without prior notice. Any changes will be published on our website.
1. Personal Data Protection
Sanlis guarantees the absolute confidentiality of all data provided. Our store offers you a personalized experience with quick access to all products, your previous orders, and communications relating to beauty programs, promotions, or any other relevant content.
Please refer to our Privacy Policy.
You may request cancellation of your newsletter subscription at any time by completing the Contact Form with your name and email address and stating: “I no longer wish to receive communications from Sanlis.”
You may access your account at any time to update your personal information.
2. Shipping Costs
Shipping costs are determined by the type of product, the weight of the order, the destination country, and the selected shipping method.
Shipping costs are automatically calculated and displayed at checkout once the destination country has been selected. Free shipping thresholds vary depending on the country and are indicated at checkout.
For further details, please refer to our Shipping Policy.
3. Order Tracking
All orders shipped by Sanlis include a tracking number, which is sent by email as soon as your order has been dispatched. In exceptional cases, for certain destination countries, full tracking may not be available. These cases are clearly indicated at checkout by the words “No tracking” in the available shipping options.
To track your parcel, go to the carrier's “Tracking and Tracing” page and enter the tracking number provided in your shipping confirmation email.
For further details, please refer to our Shipping Policy.
4. Duties and Taxes
Orders shipped to countries outside the EU, European countries that are not members of the EU, or territories benefiting from special tax status (for example, the Canary Islands) may be randomly selected by customs and/or health authorities for inspection.
Import duties and taxes are the responsibility of the customer. If duties apply to your order, import tax may be calculated based on the value of the products, including shipping costs.
In certain destinations, additional local taxes may apply. The amount of these taxes must be confirmed by the customer, depending on the value of the order and the type of product.
5. Customs Clearance in the Destination Country
All products available from Sanlis are authorized for sale and consumption in France.
It is the customer's responsibility to check whether the laws of their country prohibit the importation or consumption of any product or substance contained in the products.
If a product is automatically returned upon arrival at the customs authorities of the destination country due to import restrictions, the refund will be issued in the form of a discount voucher equal to the value of the product, less shipping costs and any taxes or customs fees associated with the return.
6. Delivery Times
Sanlis ships worldwide from France.
All orders are processed within 1 business day, subject to product availability. If one or more items are temporarily unavailable, processing may take longer, and you will be informed accordingly.
The delivery time after dispatch depends on the destination country and the selected shipping method. This period does not include customs clearance time, which applies to countries outside the European Union. Local customs authorities apply their own rules and procedures, over which we have no control.
Carriers do not allow us to schedule a specific delivery time. Please therefore ensure that the delivery address is accessible during business hours.
Please note: We only supply goods in quantities normally intended for household consumption. In certain cases, particularly during promotions or sales, we may limit the quantity per order or adjust processing and delivery times in order to ensure optimal service.
For untracked deliveries, or for tracked orders where the delivery status has not been updated, if the destination postal service confirms that the order has been lost, we will offer either a replacement shipment or a full refund.
7. Cancellation Policy
To cancel an order before it has been shipped, please contact our customer service immediately at contact@chykimport.com or via the Contact Form, stating your order number and “Cancellation” in the subject line.
If your order has already been shipped, cancellation cannot be guaranteed.
If cancellation is no longer possible, you may refuse delivery or, if you accept the order, return it at your own expense. Please note that refusing or returning an order will result in shipping costs. Our team will assist you throughout the process.
Cancellations initiated by Sanlis may occur in the following cases:
- Orders showing strong evidence of fraud — Sanlis will cancel and refund the order without further justification in order to protect all parties concerned.
- Orders involving exceptionally large quantities during promotional campaigns or clearance sales may compromise stock availability. We only supply goods in quantities normally intended for household consumption.
- Orders consisting exclusively of out-of-stock items — Sanlis will cancel the order, issue a full refund, and notify the customer.
8. Return Policy
Our goal is your complete satisfaction. However, if you wish to return a product after delivery, you have 14 days from receipt of your order to request the return of an unopened and unused product.
Returns will not be accepted for products that are not new, are not properly closed or sealed, do not have their original label, have scratches on the packaging, show visible external damage, have the carrier's shipping label attached directly to the product, or have an expiry date of less than 30 days.
To request a return, please email us at contact@chykimport.com with:
- Your order number;
- The reference number(s) of the product(s) to be returned;
- The reason for the return.
Within 2 business days, our customer service team will send you all the information necessary to complete the return.
Important: We do not offer exchanges — only returns and refunds.
Please note:
- Please wait for our return instructions before sending an item back. Keep the product(s) in their original condition, including the packaging and labels.
- You have a maximum of 7 days after our approval to ship the return to our address, following the instructions provided.
- Return address: SANLIS, 19 RUE DU MUSEE, 13001 MARSEILLE, FRANCE.
After receiving the return:
- We will inspect the product(s) within 5 business days;
- If everything complies with the Return Policy, your refund will be issued within 10 days.
8.1. Return Acceptance Conditions
- The product must be sealed in its original packaging, including the protective cellophane film or labels, where applicable;
- If the product box has a security seal or protective mark, it must remain intact;
- All items included in the original shipment must be returned, including samples, gifts, etc.
8.2. Return Costs
If Sanlis confirms that the product(s) shipped were incorrect or defective, Sanlis will cover the return shipping costs.
For any other reason, return shipping costs are the responsibility of the customer.
For further details, please refer to our Return and Refund Policy.
9. Undelivered Orders
An order may be returned to our warehouse for the following reasons: unknown recipient, incorrect or incomplete address, unclaimed delivery, refusal of delivery, or similar reasons.
Once the order has been received at our premises, we offer the following solutions:
- Reshipment of the order at the customer's expense;
- A discount code equal to the value of the order, less shipping costs;
- A refund of the order amount, less shipping costs.
Orders returned for reasons not attributable to the customer will be reshipped at no additional cost or fully refunded, at the customer's choice.
Orders returned as “unclaimed” (recipient absent at the time of delivery or parcel not collected from the pickup point) will be resolved by issuing a discount code corresponding to the value of the order, less shipping costs.
10. Return Restrictions
Due to customs regulations, returns may be impossible in certain countries where re-export procedures are in place. In such cases, customs clearance, including payment of any applicable import duties, must be completed before a return can be authorized.
If customs duties are applied and the customer refuses to pay them, the customs authorities may refuse the return, and the order may be destroyed or abandoned. In such cases, Sanlis cannot issue a refund, as payment of import duties is entirely the customer's responsibility.
As all orders are shipped from France, returns involve a re-export process that may result in additional costs and customs procedures depending on the destination country.
11. Refunds
Refunds may be granted in the following situations:
- Orders cancelled before shipment;
- Orders returned by postal services (unclaimed, refused upon delivery, or due to an incorrect address) — refunded at the order value less shipping costs;
- Valid returns of eligible items;
- Approved claims concerning damaged, incorrect, missing, or expired products reported within 14 days of delivery.
Claims relating to allergic reactions or dissatisfaction with the results of a product are not eligible for a refund. Product images displayed in our online store are provided for illustrative purposes only and do not constitute a contractual description of the product's properties. For example, packaging text or ingredient lists may differ due to changes made by the manufacturer.
Your refund will be processed within 7 business days.
You may also choose to receive a discount code applicable to the value of your order or product. Discount codes are valid for 6 months from their date of issue.
12. Complaints
Our customer service team is available to assist you with any questions or complaints. Please carefully read the following information and contact us via the Contact Form or at contact@chykimport.com if you have any questions.
Order not yet delivered: Before reporting a delay, please note that standard delivery times are indicative only. We cannot guarantee exact delivery times, as certain procedures, such as customs clearance, are beyond our control.
Order considered lost: We consider an order lost after 1 month beyond the maximum estimated delivery period for EU destinations or 2 months beyond the maximum estimated delivery period for non-EU destinations.
Order showing signs of tampering: If the parcel shows signs of damage, moisture, or opening when delivery is attempted, please refuse delivery and contact us immediately.
Order delivered with an issue: Open the parcel and carefully inspect it before disposing of the packaging. If you find a missing or damaged product, please contact us within 14 days at contact@chykimport.com, providing:
- Your order number;
- Photos of the parcel, shipping label, items received, and batch number of the product(s);
- A detailed description of the issue.
We will assess each case individually and offer the most appropriate solution.
A product is considered defective when it does not possess its usual or advertised properties, does not perform its intended function, or does not comply with legal requirements.
Please note: Increased sensitivity or an allergic reaction to a product cannot, in itself, be considered a defect. Product images displayed in our online store are provided for illustrative purposes only and do not constitute a contractual representation of the product's properties.
Complaints must be submitted within 14 days of receipt of your order. Complaints submitted after this period will not be accepted.
13. Dispute Resolution
In the event of a dispute, you may use the official electronic complaints register or the online dispute resolution platform.
14. Applicable Law
The information contained on this website is governed by the applicable laws of France. All purchase and sale agreements concluded through this website are subject to French regulations and legislation.