We ship worldwide from France. If you experience any difficulties completing your order with your delivery address, please contact us at contact@chykimport.com or by phone at +33 7 49 27 61 67 so that we can assist you as quickly as possible.
1. Shipping Costs
Shipping costs depend on the type of product, the weight of the order, the destination country, and the delivery method selected.
When checking out, once you have entered your delivery address and selected your preferred delivery method, the shipping costs will be displayed immediately.
Free shipping thresholds vary by country and are displayed at checkout.
2. Order Processing
All orders are processed by our logistics team within 1 business day, subject to product availability. If one or more products are temporarily unavailable, processing may take longer, and you will be notified accordingly.
3. Delivery Times
Delivery times depend on the destination country and the delivery method selected.
Estimated delivery times for standard shipping (from the date of dispatch – for information purposes only):
- France: 2 business days
- Europe: 3 to 6 business days
- Rest of the world: 7 to 13 business days
Please note that the delivery times indicated above do not include customs clearance time when your order arrives in the destination country (applicable to countries outside the European Union). Local customs authorities apply their own rules and procedures, over which we unfortunately have no control.
Some countries have tightened customs restrictions on imports, which may result in additional delays.
CTT Postal Delivery: If your order is not delivered within the expected timeframe, please check whether it is available at your local post office. A delivery notice is usually left in your mailbox, but it may occasionally be missing. In this case, you may need to visit your local post office to collect your parcel in person. You will need to present the delivery notice and/or the parcel tracking number, along with a valid form of identification. If the parcel is not collected within the specified timeframe, it will be returned to Sanlis.
Orders can be delivered to an address of your choice. However, Sanlis cannot be held responsible for any damage to or loss of goods after they have been received by a third party acting on your behalf.
Carriers do not allow us to schedule a specific delivery time. Please therefore ensure that the delivery address is accessible during business hours (for example, your workplace).
4. Secure Shipping and Tracking
The safety and satisfaction of our customers are our top priorities. Every order is shipped through a reliable and secure process and includes a tracking system to keep you informed of the status of your parcel.
Once your order has been shipped, we will send you an email containing your unique tracking number. This number will allow you to track the status and location of your order in real time.
To track your parcel, simply visit the carrier's "Track & Trace" page and enter the tracking number provided in your shipping confirmation email.
5. Shipping Restrictions
Our catalogue includes products containing flammable substances (such as perfumes or aerosols), which are subject to specific shipping conditions. These items can only be shipped to countries that are accessible by land.
6. Customs Duties and Import Taxes
Orders shipped outside the European Union are sent excluding taxes. However, they may be subject to customs duties or import taxes upon arrival in the destination country. These charges are collected by the local authorities and are entirely the responsibility of the customer.
Orders shipped to countries outside the EU, European countries that are not EU members, or territories benefiting from a special tax status (such as the Canary Islands) may be randomly selected by customs and/or health authorities for inspection.
Import tax amounts and customs clearance procedures vary from country to country.
If your order is subject to customs duties, you will receive a notification from the carrier indicating the amount to be paid.