Sanlis respects your privacy and places great importance on its relationship with its customers. This Privacy Policy describes the types of personal information we collect, how we use it, the choices available to you regarding your data, and how you can contact us about our privacy practices. We also describe the measures we have put in place to protect the information we collect.
Data Controller: SANLIS — VAT FR0C388855215, with its registered office at 19 RUE DU MUSEE, MARSEILLE 13001, FRANCE. Email: contact@chykimport.com | Phone: +337 492 761 67.
1. Information We Collect
We may obtain personal information about you from various sources. We collect this information when you subscribe to our newsletter, make a purchase, create an account in our store, participate in a competition or promotion organized by our brand, or complete a skin diagnostic questionnaire.
More specifically, we may collect the following types of information:
- Identity and contact information: name, date of birth, telephone number, email address, delivery and billing address, tax identification number, purchase history, history of contacts with customer service, preferred products, skin type and skin concerns, or any other personal information you voluntarily provide to us.
- Transaction information: Depending on the payment method selected, we may collect information such as the issuing bank, card type, part of the card number, or details of the associated account.
- Technical information: IP address, login information (excluding passwords), browser type and version, location and time zone, language, operating system, and access platform, collected each time you access our website.
- Marketing and communication preferences: Your preferences regarding marketing communications and your preferred contact methods.
- Social profile: Publicly available information relating to your social media profile when you interact with us through social media platforms.
2. Information You Provide
You may choose to provide us with personal information in various ways, for example when you participate in a promotion, make a purchase on our website, or interact with us through social media. The types of personal information you may provide include: your name, gender, telephone number, email address, date of birth, postal address, tax identification number, username, purchase history, product preferences, skin condition and concerns, as well as any content you voluntarily share with us, such as photographs, reviews, comments, and your location.
3. How We Use Your Information
We may use the information you provide to:
- Personalize the communications we send you;
- Promote products that match your interests;
- Provide services tailored to your preferences;
- Access your purchase history to facilitate the handling of inquiries;
- Track and manage your orders;
- Update your information with your consent;
- Respond to your questions;
- Process, bill, and fulfill your purchases;
- Provide customer support before, during, and after your purchase;
- Send invitations to special events.
We may also use this information for other purposes, in which case we will specifically inform you at the time of collection.
4. Cookies and Analytics
Sanlis uses marketing, advertising, and analytics tools to manage its services, segment its offers, and help customers find products that match their interests.
We use technologies such as web beacons, pixels, advertising tags, and cookies, as well as audience services provided by social media networks. Our advertisements are displayed based on customer preferences, such as their browsing history on our website.
What are cookies? Cookies are small text files stored in your browser when you visit our website. They allow us to improve website performance and provide you with a more personalized experience by recording information such as your operating system, browser, language, time zone, country, IP address, usage patterns, and preferences. This allows us to display the website in your preferred language and currency, keep items in your shopping cart from one session to another, and provide additional features.
Google Analytics: We use Google Analytics to track page views, browsing journeys, and other visit-related information in order to improve our website. You may disable Google Analytics tracking through the appropriate browser settings or available opt-out tools.
Social Media Integration: We integrate social media tools such as Facebook, Instagram, YouTube, LinkedIn, and Pinterest to allow users to share products, blog articles, and pages. Each service uses its own cookies to manage profile, login, and interaction data.
Web Server Logs: Our servers may also collect information about the web addresses that referred you to our website and the IP address of your device.
Cookie Consent: When you access our website, you will be informed about the use of cookies and will have the option to accept or refuse them. Refusing cookies may limit access to certain website features.
5. Newsletters and Communications
By subscribing to our newsletter, Sanlis will send you emails containing information about ongoing campaigns, promotions, offers, beauty tips, events, articles, and discounts. These emails are sent automatically through our newsletter service. In order to personalize the content, we may access your preferences, location, time zone, email address, and name.
You will receive approximately two newsletters per week. This service is free of charge.
To unsubscribe from the newsletter or any marketing communications, you may:
- Click the “Unsubscribe” link in any email;
- Contact us at contact@chykimport.com to request cancellation.
6. Who We Share Your Data With
Sanlis does not sell or rent your personal information to third parties. However, we share your data with the following categories of entities, to the extent necessary to provide our products and services:
- Payment and fulfillment partners: banks, payment service providers, distributors, and carriers that assist with processing and delivering your orders.
- Service providers: marketing agencies, advertising partners, and web hosting providers that help us manage our online platform.
- Tax authorities: In accordance with invoicing requirements and legal compliance obligations.
Your information may also be disclosed where required by law, legal proceedings, or law enforcement authorities, or where necessary to prevent fraudulent or illegal activities.
7. How We Protect Your Personal Information
Sanlis has implemented appropriate technical and organizational measures to protect personal information against destruction, loss, alteration, unauthorized access, disclosure, and misuse.
All information you provide to us is stored on secure servers. We use SSL encryption to protect your payment information. All transactions are processed by third-party payment providers (PayPal and Stripe, depending on the payment method selected). Sanlis does not retain any banking or payment card information associated with your transactions.
Although we are committed to maintaining and updating our security systems, no method of transmission over the Internet or electronic storage is 100% secure.
8. How Long We Keep Your Information
We retain your information for as long as you have an account with us or for as long as necessary to provide our services to you. Due to legal obligations, fraud prevention, or compliance with our Terms and Conditions, we may retain certain data even after you close your account or stop using our services.
9. Your Rights
Under applicable data protection legislation, including the GDPR, you have the right to:
- Access the personal data we hold about you;
- Rectify inaccurate or incomplete data;
- Erase your personal data (right to be forgotten), subject to legal obligations;
- Restrict or object to the processing of your data;
- Data portability — receive your data in a structured and commonly used format;
- Withdraw your consent at any time, without affecting the lawfulness of processing based on consent carried out before the withdrawal.
To exercise any of these rights, please email contact@chykimport.com. We may take reasonable steps to verify your identity before processing your request.
Please note that withdrawing your consent or requesting the deletion of your data may limit your ability to use certain features of our services.
10. International Data Transfers
As Sanlis ships its products worldwide and uses international service providers, your personal data may be transferred to and processed in countries located outside the European Economic Area (EEA). In such cases, we ensure that appropriate safeguards are in place in accordance with applicable data protection legislation.
11. Children's Privacy
Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you believe that we have collected information relating to a minor, please contact us at contact@chykimport.com, and we will delete such information as soon as reasonably possible.
12. Changes to This Privacy Policy
Any changes to this Privacy Policy will be published on this page and, where appropriate, communicated by email. Please check this page regularly for updates.
Last updated: September 2026.
13. Contact Us
If you have any questions regarding this Privacy Policy or wish to exercise your data protection rights, please contact us:
Email: contact@chykimport.com
Phone: +351 937 538 628
Address: 19 RUE DU MUSEE, MARSEILLE 13001, FRANCE.
You also have the right to lodge a complaint with the French data protection authority (CNIL).